Keynote speech

Abstract

Everyone agrees that nowadays banks’ digital transformation is key to underpinning their profitability, efficiency and new business activities. Moreover, it is the only way to ensure that banks remain competitive in the new environment, and can offer their customers personalized services in an agile, efficient and innovative way. While the financial sector has always been keen to adopt new technological solutions, the current speed of digital transformation at financial institutions is unprecedented. Changes in customer expectations, greater competition within the sector and also with new actors offering financial services, and the pace of technological development have significantly accelerated this transformation. But it comes at the price of huge investment and the increase of risks associated with the large-scale use of technological solutions.