2024-03-29T13:38:06Zhttps://repositorio.bde.es/oai/requestoai:repositorio.bde.es:123456789/135542023-12-28T11:36:20Zcom_123456789_11143com_123456789_21col_123456789_13493
The outlook for the digitalisation of Spanish banks: risks and opportunities
Toloba, Carolina
Río, José Miguel del
Fintech-General
Informática bancaria
Bancos
Regulación y supervisión de instituciones financieras
Artículo de revista
The rapid developments in technology, the expectations of digital customers and the emergence of new competitors have driven banks to reconsider their business models and improve their internal processes. In an environment of low interest rates and reduction in margins, banks are looking for new sources of income and focus their strategy on customers, providing products and services that enhance the customer experience and customise their offer. At the same time, banks are launching digital transformation plans to make their internal processes more effective and efficient. This article describes the current situation regarding the digitalisation of Spanish banks. It also provides a non-exhaustive list of the potential risks and opportunities arising therefrom. Furthermore, the article presents a number of supervisory challenges. In our experience, it is essential that supervisors keep an open and ongoing dialogue with the industry that enables us to get real knowledge of banks’ actual digitalisation situation while at the same time facilitates the transmission of our supervisory expectations.
2020-05
Artículo
ISSN: 2605-0897 (electronic edition)
https://repositorio.bde.es/handle/123456789/13554
eng
Financial Stability Review / Banco de España, 38 (Spring 2020), p. 75-94
Versión en español 123456789/13547
Reconocimiento-NoComercial-CompartirIgual 4.0 Internacional (CC BY-NC-SA 4.0)
In Copyright - Non Commercial Use Permitted
https://creativecommons.org/licenses/by-nc-sa/4.0/deed.es_ES
http://rightsstatements.org/vocab/InC-NC/1.0/
20 p.
application/pdf
España
Banco de España
Madrid : Banco de España, 2020